Contact us

Welcome

I stand by my work 200%, if you purchase something from me and are dissatisfied for any reason, please contact me and we will work it out to your satisfaction.

Please feel free to check out my feedback on Etsy http://www.etsy.com/people/MyWiredImagination/feedback

Shipping details

~PLEASE NOTE CHANGES TO SHIPPING RATES ~
►Updated 11/20/2009◄

►All orders totalling under $100.00 to anywhere in the US, will be shipped the next available business day, USPS 1ST Class with delivery confirmation.
►All orders shipped to anywhere in the US; $100.00 and over will be shipped USPS Priority Insured with delivery confirmation. If I've listed your piece as insured shipping and you do not want to pay the extra $ - convo me before purchase and I can alter the listing - please note however, that if ANY package is lost I will help in locating it, but cannot be responsible for it except where insured....thank you for your understanding.

►I have tried to estimate the shipping rates as close as I can - I promptly refund any shipping overage that results from multiple item orders - the difference in what you paid, and the actual rate charged for ship/handling!!!◄
I am happy to ship to anywhere in the world, but your package is sent first class with customs number only. If you would like your package sent insured, please convo me at the time of purchase, and I can invoice you for the additional cost which averages $21 to $24 outside the US. I also cannot be responsible for any customs or duties fees your individual country imposes.
Thank you for your understanding - happy shopping :))

Refunds, returns & exchanges

In most cases if you are dissatisfied with you purchase for any reason - we can work things out, minus shipping. You must contact me within 5 business days of receipt and before returning your item, to discuss any issues you might have. Tutorials however are NON-refundable (Being sent via e-mail, I have no way to know if a copy the tutorial is still in the purchasers possession - thank your for your understanding).
►►All that being said, I have never had anyone express dissatisfaction with my work - ever - and I continually strive to keep it that way. :))

Additional information

I value your privacy as much as my own. I will never sell, forward, use or share your personal information in any way.

Custom orders must be paid for prior to completion. Allow 48 hours after payment for custom work to be completed. If your custom work needs more than 48 hours to be completed, I will discuss this with you in order to give you the option to cancel if you wish.

"The goal isn't to live forever, it's to make something that will."

Like a sneak peek at some of my finished projects, and upcoming designs? Check out http://www.flickr.com/photos/mywiredimagination-bobbi/ or http://www.facebook.com/MyWiredImagination